Your recalled XD-S is going to be gone for a while longer than expected…

A few weeks back, Springfield Armory issued a safety recall of the 3.3 XD-S series of pistols. Not all of the pistols, just those within a specific range of serial numbers. Specifically, 3.3 XD-S™ 9mm pistols – serial numbers between XS900000 and XS938700 and 3.3 XD-S™ .45ACP pistols – serial numbers between XS500000 and XS686300.

As of Friday however, Springfield Armory issued a revisio/update in which they indicated the original 30-day turnaround time might not be sufficient to resolve the issues surrounding the fine Croatian craftsmanship of the XD-S line. According to the latest notice, they are currently testing upgrade solutions and will post an update no later than October 4th.

We originally estimated a 30-day turn-around time, but it has unfortunately taken longer to develop and identify an upgrade solution. Please know that we are continuing to test potential upgrade solutions at this time and we have been doing so since we became aware of this issue. This testing is nearing completion and we will post any new updates as soon as we have identified a final upgrade solution. We will post our next update no later than Friday, October 4, and we will communicate immediately if a final solution is identified prior to that date. We wish that we could provide you with a specific return date at this time, but we are unfortunately unable to do so. Upgrades will be completed on a “first come / first served” basis.

So what does this mean? Well, it means that if you’ve already sent your gun to Springfield Armory, it might be a while before you get it back and as of today. Springfield Armory can’t tell you when you’ll get your gun back. I’m not going to tell you that you should have purchased some other gun because this really could have happened with any manufacturer. However, if your XD-S was the only gun you owned, you’ve been left high and dry for the time being with no gun and no clue when you’ll get it back. That’s not cool.

Why it’s taking so long:

We pledge to you that we are working as fast as we can, and have greatly increased our staff and number of shifts to ensure that we are leveraging every hour in the day.

We understand that our decision to announce a voluntary safety recall without a final solution in place has caused confusion and frustration. We sincerely apologize for that inconvenience. However, your safety is, and always has been, our paramount concern. And that is why we decided to issue the voluntary safety recall before we had a guaranteed upgrade solution in place.

Our decision not to wait was based on putting you, our customer, first. Some companies build in several weeks of lead time before announcing their recalls. But, we didn’t feel that was the most responsible approach in this case since our priority is your safety.

Please know that we are committed to resolving this matter as quickly as possible and we are committed to ensuring that you will be very pleased with your upgraded 3.3 XD-S™. As a reminder, do not use your 3.3 XD-S™ until the upgrade has been performed.

To Springfield’s credit, they really have acted out of an abundance of caution. It’s a pain in the butt and I’m sure a source of consternation however, it would have been irresponsible for them to recognize a dangerous problem and not say anything. Imagine if you will, how we might have reacted had Springfield known about this and not said anything when news reports came in of guns going bang just because you racked the slide.

-Gary

2 thoughts on “Your recalled XD-S is going to be gone for a while longer than expected…

  1. This is the first I heard of the recall of the XS, here on your blog.
    I guess I don’t get out often enough.
    I would have thought Springfield would have emailed me or snail mailed me with the info, as I DID register the gun with them (or so my memory says, maybe that was another gun) at their web site after purchasing it in December or so 2012.
    Pisser is I have 4 other XDM’s from thse people…

    Given what I’ve read I think I’ll hang on to mine, take it back to the range and blast
    300 plus rounds thru it again.
    I’ll wait till they get their act together and turnaround time is reasonable.
    Besides, I usually am carrying around the XDM 45 3.8 subcompact anyway.

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